Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and rcscarch services, usually on a cost-recovery basis. A client satis- faction survey is one mcthod of evaluating a fce-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain tlic most benefit and insight from the survey's results, the survey must be carefully plxmcd and implemented. Compiling, interpreting, and reporting the results are equally important. Finally, the staff modifics or improves services based on the survey results. [Arricle copies available for a fee from The Haworth Document Delivery Service: I-800-342-9678, E-iiiail address: < getiofo@haworthpressinc.com>website:]
Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and rcscarch services, usually on a cost-recovery basis. A client satis- faction survey is one mcthod of evaluating a fce-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain tlic most benefit and insight from the survey's results, the survey must be carefully plxmcd and implemented. Compiling, interpreting, and reporting the results are equally important. Finally, the staff modifics or improves services based on the survey results. [Arricle copies available for a fee from The Haworth Document Delivery Service: I-800-342-9678, E-iiiail address: < getiofo@haworthpressinc.com>website:]
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