The intention of this email is not to induce disgruntlement, but to inform you that as per the terms and conditions attached, we cannot investigate any query, regardless of the nature, if it is more than 6 months after the passengers' arrival date. These were the terms and conditions to which you agreed to when commencing business with STA Travel.
Therefore we bring to your attention that from the total of 32 bookings appointed, we are unable to investigate or arrange payment for the bookings AU247142, AU292807 and ZA211405 (invoices ALS1502STA01, ALS1502STA03, ALS1502STA05 and ALS1502STA06) in amount of THB 72,450.00.
If by any means the invoices were indeed sent to us, please provide us the emails as proof, and will gladly proceed further.
We would like to ask that going forward please send all invoices within 6 months after customers arrival date so as to avoid any more future discrepancies.