1.6 Performance of Individuals and Groups
LEARNING OBJECTIVES
1. Understand the key dimensions of individual-level performance.
2. Understand the key dimensions of group-level performance.
3. Know why individual- and group-level performance goals need to be compatible.
1. Individual-Level Performance
In-role performance or things you have to do in your job
Extra-role performance or organizational citizenship behaviors (OCBs)
2. Group-Level Performance
Group-level performance focuses on both the outcomes and process of collections of individuals, or groups.
Process loss is any aspect of group interaction that inhibits good problem solving.
Team is a cohesive coalition of people working together to achieve the team agenda (i.e., teamwork).
3. Compatibility of Individual and Group Performance
Compatibility of individual and group performance, typically with respect to goals and incentives.