The objective of this work is to determine, by means of simulation and experiments, the
effect of pedestrian traffic management in the boarding and alighting time of passengers
at metro stations. Studies were made by means of a pedestrian traffic microsimulator
(LEGION Studio) and experiments at the Human Dynamic Laboratory (HDL) of Universidad
de los Andes in Santiago de Chile, to obtain criteria for the pedestrian traffic management
on the platform and doors of metro cars. The methodology consists of building a boarding/
alighting hall of a metro car and the relevant portion of the platform in front of the hall. The
simulation scenarios included the location of the vertical handrail in the hall of the car,
delimitation of a keep out zone in front of the doors and the use of differentiated doors
for boarding and alighting. The results of the simulation and laboratory experiments are
expressed in Pedestrian Level of Service (LOS), Passenger Service Time (PST), passenger
density on the vehicle and platform, and passenger dissatisfaction. Both, the simulation
results and laboratory experiments allow us to give some recommendations for the pedestrian
traffic management in metro systems.