St. Luke's Population Health Management Strategy at a Glance
Like most hospitals, St. Luke's faces declining reimbursements and significant competition. In response, the hospital continually identifies and pursues new opportunities that:
> Improve the community's health
> Reach targeted populations
> Leverage decades-long expertise in community Wellness
> Meet local employer demand to better manage healthcare costs and improve overall employee Wellness
> Enhance its reputation as a 'hospital of choice"
Six Steps to Success Reflecting upon more than 30 years of success in connecting with local residents and implementing health management programs. St. Luke's has identified six steps to a successful population health management initiative:
> Identify hospital strengths and weaknesses within the market.
> Implement a formal strategy for employer relationship management.
> Secure program champions, including the hospital management team, board of directors, key physicians, program managers, and
community relations and front-line staff.
> Establish staff and support for the program to meet demand and ensure effectiveness.
> Track the progress and measure the impact of the program.
> Conduct frequent program reviews with customers and internal staff.
Results To date, St. Luke's has achieved the following results through its population health management initiative:
> St. Luke's has developed a unique and targeted employer-directed program that offers customized health and Wellness programs to meet individual employer and employee needs.
> The program now serves 170 employers. providing Wellness services to approximately 150,000 employees.
> More than 30,000 health profiles have been collected to help address employer health challenges.
> Approximately 3,700 biometric assessments and 35 educational seminars through Passport to Wellness employer groups were delivered in 2010 alone.