Handle the documentation matter in typing, minute taking, telephone and organization skills
- Co-ordinate with office staff in maintaining files and databases
- Communicate and coordinate for general administrative issues with other departments and with external contacts to ensure
that the information is reached to the right persons at the right time for proper handling
- Resolve product or service requests or problems by clarifying the client's complaint; determine the cause
of the problem; select and explain the best solution to solve the problem; expedite correction or
adjustment; follow up to ensure prompt and thorough resolution
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, inform the
customer where applicable to prevent the need for redundant contacts and document interactions through
contact tracking
- Compile reports on overall customer satisfaction and maintain customer records by updating account info
- Keep records of administrative transactions for proper reporting
- Handle other administrative tasks if required or as assigned by superior
- Ensure that all activities and operations are performed in compliance with local legislation, regulations and laws governing business operations.