as a state agency which ascertain that employees are treated fairly when they are injured on the job, the agency had a plethora of paper files and filing cabinets. If a person (or company) called to see the status of an injury claim, the clerk who received the call would have to take a message, get the paper file, review the status, and call the person back. File were stored in huge filing cabinets and were entered by year and case number (for example, the 415th person injured in 2008 would be in a file num-bered08-415). But most callers did not remember the file number and would give their name and address and the date of injury.