Michele Ceretta has been in touch with us regarding their reservation 464569574, check-in date 2015-10-15.
The guest says that they have been charged twice for this reservation, both on the same date: 15 October 2015.
We spoke to Mrs Ticha who confirmed that the guest has been already refunded.
As per phone conversation we kindly ask you to reply to this email attaching the proof of refund to finalize the case.
We look forward to receiving your reply within the next 4 days.