In response to a need felt by project team members to elicit honest,
descriptive data from students and faculty about problematic issues related to the quality of both
undergraduate instruction and noninstructional services, the Student Satisfaction Project Team
distributed requests for proposals and subsequently contracted with Horizon Research International
(HRI) to conduct a series of qualitative focus groups. The focus group findings were extremely
helpful to project team members, and they are presented below as a series of highlights.
Several areas of strength for the University were identified by students or faculty