Ronnie, Wichuda-san
CC) all concerned
In regard to the this matter, please follow up carefully and try to meet the customer requirement and increase the client satisfaction level.
At the same time, please separate "additional requests" from the client if any.
We have a right to argue any additional requirements for negotiating extra charge, or any reasonable impact on our shipment/schedule.
As well as satisfying the client, please try to help production and QA/QC side as well.
Thanks for your coordination.
Regards,
ART