displays a staff availability
profile, which captures interval-dependent variability in the average
fraction of time a scheduled agent is actually available to
handle calls after accounting for nonproductive activities such as
absences, breaks, meetings, training, and other administrative
functions. The availability factor for interval i is computed as
ai ¼ f a
i A, where the profile values f
a
i are similarly derived from
annual interval data and A is the average availability estimate for
the week (A must be a number between 0 and 1=maxiAIff a
i g