3.2 The research process
The methodology and procedure for data collection employed in the field was based on
both qualitative and quantitative methodologies within a framework of a case study
approach. Interviews, focus group discussions, observations and review of secondary
data, were done accordingly.
In the existing literature of the social science, a common term used to describe the use of
both qualitative and quantitative methods in research is triangulation. Baker (1999) notes
that, triangulation enable a researcher to gather evidence from multiple sources to address
the questions at hand from different points of view. One advantage of triangulation is that
it can broaden the research and at the same time strengthen the validity of the research.
Baker (1999) notes that, triangulation method is the best method to use when a researcher
wants to look at the broad patterns of social life or describe widespread social reactions