Greetings Sir/Madam,
Thanks for your email. I am currently off-shift and will return your e-mail on 06-SEP-2013.
If this is an URGENT issue, please contact the APAC Logistics Support Centre (OPTION 4) by calling the toll-free numbers for your country at:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html