Foster a culture of feedback (3.4)
Unfortunately, in many organizations, feedback sessions like the one Florence had with Scott are the norm. But it doesn’t have to be this way. As a leader in your organization, there are concrete actions you can take to build a team that values and even enjoys giving and receiving feedback.
Consider implementing the following approaches in your organization:
1. Take time to recognize people for their strengths and their great work; boosting a team member’s confidence can help them feel valued, confident to do their best work, and willing to take more risks.
2. Schedule or set a policy that encourages 1-on-1 sessions in which pairs of colleagues (perhaps across functions) meet. Each person prepares one positive observation about the other person and then seeks advice about a development area he/she is working on.
3. Make the most of scheduled feedback sessions by preparing specific questions you’ve had about your performance.
4. Make it a habit to ask for specific feedback and do 10-minute “debriefs” after major meetings, events or deliverables are complete.
5. Schedule recurring feedback sessions with employees, colleagues, and your manager.
6. Design or identify "step up" opportunities for others. Then, sit down and offer feedback on both strengths and areas to improve. Let colleagues and team members repeat and grow from experience.
7. Provide your team with a model or template to carry out feedback.
8. Bring the intention to help to every feedback conversation