No information should be volunteered unless actively questioned by CSR. You are furious. You say you will never do business with MobileWorld again.
● You were sold an Indigo Rover mobile last week with an extended warranty. You were surprised at how cheap it was.
● It’s very ugly, too.
● You were intending to use your phone as a projector in a board meeting. The Rover doesn’t have this functionality. Nobody asked if you needed a projector!
● You were humiliated.
● You want a full refund immediately.
● (Reluctantly) you will consider a different mobile.
● You need a protective case.
● You need the phone immediately.
● You are happy to complete a customer satisfaction survey but you have trouble understanding the questions. You ask if the sales and customer service person can explain the survey questions to you. For example, what is a budget? What is an accessory?