Important note:
Insurance fraud is serious and costs insurers and consumers billions of dollars each year. Recent news indicates that crime syndicates are allegedly targeting mobile phones and tablet fraud. We take these matters seriously and will advise the police of any suspected fraud. This could result in prosecution against those involved.
We are currently noticing a trend in claims relating to lost mobile phones which indicates suspected fraudulent activity. We are conducting more detailed investigations of such claims which will help reduce the risk of fraud and ensure we can continue to provide cover at a reasonable cost.
How to progress your claim
In order to progress your claim we require some additional information.
Please provide us with a completed Statutory Declaration detailing the following:
· The time and place that you last used your phone.
· The time and place where you lost your phone.
· If you were on public transport at the time, the transport route, time and place of departure and disembarking from that transport.
· Details of how the phone was lost.
· The time and place when you realised the phone was lost.
· The time you reported the loss to the relevant transport provider or other authority, the report number and the name of the person you reported it to.
· The time you reported the loss to the police, the report number and the name of the police station or police officer you reported it to.
· The name, address and contact details of anyone who was with you at the time of loss who can verify your statement. We may also request a statutory declaration from them.
· Details of any other insurance claim(s) you have ever made for lost or stolen mobile phones with any insurance provider. These details include the date, time, cause of loss and outcome of the claim(s).
· Confirmation of IMEI number
· Confirm make and model of the handset
· Confirm the number in the handset at the time of loss
· Confirm Vodafone account is paid up to date in full.
Please ensure that the Statutory Declaration is witnessed by a Justice of the Peace, Police Officer or a Judge, Magistrate, Registrar, or Deputy Registrar of a court.