PRODUCT FEATURES
One of the obvious but most important levers that managers can adjust are the product features and attributes, thereby increasing the perceived value of the product or service offering. Adding unique product features allows firms to turn commodity products into differentiated products commanding a premium price. Strong R&D capabilities are often needed to create superior product features. The luxury car maker BMW follows a differentiation strategy. It has a strong reputation for superior engineering, built through decades of continued R&D investments. As a result, a BMW M3, a sports coupe, comes with many