Most employers probably do not (and need not) create their own training materials (Step 2 above) since many materials are available online and offline. For example, the professional development site saba.com offers web based courses for employees. The Association or training and Development (astd.org) list training vendors. Many firms, including American Media Inc. of West des Moines, Iowa provide turnkey training packages. These include a training leader’s guide, self study book, and video for improving skills in areas such as customer service, and appraising performance.
more at http://www.citeman.com/9070-training-is-a-hallmark-of-good-management.html#ixzz46f8M6sf0