The ComCare data server was used to obtain a record of each
function used by an elder from the start of service until the present.
For all of March, 2012, 3391 sessions of 157 elders were identified
for analysis. Matlab Language is used to perform the web usage
mining algorithm. In addition to collecting the record data, the
researchers invited ComCare users to complete a questionnaire
survey, which recovered 157 valid questionnaires. The content of
the structured questionnaire, which was compiled by a team of experts,
includes user impressions of ComCare service (including
information quality, service quality, ComCare self-efficacy, and
perceived risk. To prevent users from giving noncommittal responses
and to ensure easily measurable user responses, a six-item
Likert scale with six choices for each dimension was used; the
higher the score for each item, the greater the satisfaction of the
respondent with that service. Analysis focused on the record data
and questionnaire data for the 157 test elders who completed
the questionnaire.
The ComCare data server was used to obtain a record of eachfunction used by an elder from the start of service until the present.For all of March, 2012, 3391 sessions of 157 elders were identifiedfor analysis. Matlab Language is used to perform the web usagemining algorithm. In addition to collecting the record data, theresearchers invited ComCare users to complete a questionnairesurvey, which recovered 157 valid questionnaires. The content ofthe structured questionnaire, which was compiled by a team of experts,includes user impressions of ComCare service (includinginformation quality, service quality, ComCare self-efficacy, andperceived risk. To prevent users from giving noncommittal responsesand to ensure easily measurable user responses, a six-itemLikert scale with six choices for each dimension was used; thehigher the score for each item, the greater the satisfaction of therespondent with that service. Analysis focused on the record dataand questionnaire data for the 157 test elders who completedthe questionnaire.
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