Baptist Hospital, Inc.which includes hospitals in Pensacola and Gulf Breeze, florida with 2270 employees, was a recipient of the 2003 Malcolm Baldrige Award. One of the primary quality improvement tools used by BHI was Deming's PDCA cycle. BHI used several metrics to determine if hospital processes were maintaining organizational value. If any of the metrics fell below target values, a PDCA team made up of physicians and front-line employees was quickly initiated to address the deficiencies using the PDCA process