Welcome back, enjoy your new accommodation.
In fact, the gentlemen that you meet in the lobby is our Hotel Manager, Khun Sittichai, whom I recommended you meet.
As it is we are investigating the ""animal"" issue as I am getting conflicting accounts but not to worry from your side, our aim if for you and your wife to enjoy your stay and so it should be.
I trust you will enjoy your new accommodation as a gesture of what we can do to enhance your stay, again living positive is better than recalling negatives...
Until then.
Olivier
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