From watching and listening to the video,it makes me know my listening problem. I have to practice English by listening more.I have learnt about telephoning. I have watched the situation of telephoning in the office or formal situation. I have known about telephoning in the correct and incorrect ways.
Moreover,I also practice conversation about telephoning or business contact. My situation is a woman telephone with the operator of the airport. It was a great experience. It makes me know sentences or expressions that use to communicate by telephone. This is useful,I can apply to work in the future.