Dear Mr Borg,
Please accept our sincere apologies for your inconvenience caused by the details mentioned on Agoda.
To make it right with your reservation preference, kindly be assured that we are taking this very seriously.
We will do our best to accommodate your rooms to the higher level on the 2nd to 3rd floor of the building facing to the beach front.
The above mentioned building results to the adjoining rooms without an elevator service which is the most available option for your consideration. (The rooms with a connecting door are on a garden view location.)
Our resort location is accessible to the beach, and the buildings are indirectly faced to the beach front.
Therefore, the majority of room is garden view, some are partially sea view, and only specific higher room category is sea view.
We must extremely apologize and thank you for bringing this to our attention.
After receiving your advice, we are therefore reviewing and making the correction of the room advertisement addressed with online website.
Should you require any assistance and further information, please do not hesitate to let us know.
With best regards,