The PULSE Exchange website will be unavailable from 10 p.m. CT Thursday, March 20 through 5 a.m. CT Friday, March 21 to implement the upgrade. Users will be unable to access their files during this time. Your user credentials will remain the same following the upgrade.
Existing files will be available in a "legacy" subfolder listed under the user's main folder page. This legacy subfolder will retain all existing files for 45 days starting March 21, 2014. After 45 days, all files - including the legacy subfolder itself - will be purged from PULSE Exchange. Users should save any existing files they need to their local environment. PULSE will not be able to recover any files purged from the legacy subfolder.
A new PULSE Exchange User Guide will be available on the PULSE Exchange website beginning March 21, 2014 for user reference. If you have questions about the upgrades, please contact Fraud Operations at 866-892-3517