Knowledge creation involves developing new content or replacing existing
content within the organization’s tacit and explicit knowledge [Pentland 95]. Creating
(or acquisition) refers to the activity of identifying knowledge in the organization’s
environment and transforming it into a representation that can be internalized, and/or
used within an organization [Holsapple 99]. Nonaka has proposed the knowledge
creation model (called SECI model as shown in figure II.2) to explain how the
knowledge is created in the organization [Nonaka 95].