There is a body of research that show that the assistance of
external IT expertise, consultants and vendors and their
respective quality is one of the most important aspects of the
IT adoption process within SMEs [1]. Their professional
abilities could have positive impacts on the IT adoption
process while most SMEs suffer from a lack of
both IT experts and the hiring of external
consultants [24]. [18] pointed out that a lack of internal
expertise has seriously hindered IS sophistication and
evolution within small firms, therefore, they must overcome
this problem through either seeking help from external
sources or developing their own internal end-user computing
skills .