LEARNING OUTCOMES
1.3 What Do Managers Do?
• Describe the four functions of management.
• Explain Mintzberg’s managerial roles.
• Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.
• Discuss the changes that are impacting manager’s jobs.
• Explain why customer service and innovation are important to the manager’s job.