Highlights of the Gee & Jenson program include an emphasis on "doing it right the first time." the essential role of engineering management in improving the system, the significant role of teams, and the use of numerical tools. And it is working! Miller (1990) writes, "Through quality improvement projects, we can manage for success. we can learn to correct our process for production of plans and specifications to be free of errors or defects. we can create a system in which all of a firm's employees work together to find out what causes mistakes and eliminate the causes.