Dear Eric
This 3 orders is already escrow, Seller said they shipped the goods out (without check list) and Kerry said they didn't pickup for the SHP as mention.
We try to matched the order with the pickup report and confirm with Kerry. Kerry said the pickup report is just can use only the status of pickup. The quantity in the pickup report is not real (they use booking report to pivot and add the status). Now I already told them to add the column "actual pickup quantity" in the file (they not confirm but will get back to us).
So when the buyer didn't get the goods and this cannot prove. Shopee may have to refund for buyer but we cannot go on if you not approve.