Dear Kylie,
Sorry for reply to you too late and CITI BANK have reason to me .Please see on the below as following is :
1. First time we have transfer money to you from USD account and converse to AUD payment to you and why bank
Charges small value because Futuris Thai will risk absorb for FX loss & exchange rate real and bank have except for bank fee
(It’s mean if transfer money from other Currency bank account bank will except for bank fee)
2. Second time we have transfer money from our AUD account to your account bank will be charges for commission real
0.125 % of value for payment .