Nonpunitive debriefing with
staff regarding the management of
a conflict issue provides reflective
learning and removes frustration,
which can lead to trust, openness,
and effective conflict resolution in
the future. Role-playing and the
use of case scenarios are also effective
methods to facilitate learning
how to select an appropriate conflict
management style for the situation
at hand. By providing an environment
of open communication
and acknowledgement of each
individu al’s standpoint, a forum
can be established for staff to
addre ss issues in the future. (See
Strategies to resolve conflict.)