dreadful. They advertise a low price and try to take more money but they cant even do that and fail dismally with credit card transactions and NO customer support or service or replies at all. Previous flights have been very good but the company management is abismul to the extreem
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12 December 2015 Guest
DAMAGED BAGS, DAMAGED LUGGAGE, THEY DON'T CARE!!! Just flew from Chiang Rai to Bangkok, and I would not suggest Lion Air to anybody (unless you are okay with having your baggage mutilated). Both our bags' handles were broken and the bags were full of scars. Customer service was pathetic and tried to give us a 200 baht compensation. We have 3 more flights in schedule, thanks to Lion Air staff who throw your luggage around carelessly, we now have to buy new bags and repack in a rush, or try to wrap and patch and hope our bags survive the next flight.
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04 November 2015 Dewa I Made
The worse airline ever I flew twice with this airline, both times a huge delay the second time over 5 hours, and when I arrived I had to see that they handled my luggage very bad and the metal body of the luggage have been broken at the first flight with one luggage and at the second flight one month later with the second luggage. I complained and gave to their office both luggages. They delivered one luggage kind of repaired and with just a fingertip the repairs part was broken again. This happen three times! And after the third time giving back the luggage no reaction anymore. from the first luggage no sign at all anymore. Unbelievable!
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10 October 2015 JL
I keyed in my Malaysian passport number under the Lion Passport No. Is that OK? I thought they are asking to key in passport number..how can i rectify this problem?
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05 October 2015 Guest
Guest : I have had an email from Lionair saying my flight has been cancelled. They have not replied to any emails. Having read this forum I am guessing I'm not going to get my money back which is ridiculous- how can they get away with it?? Nothing guaranteed, man. If you no read the fine print then they can take you money, it legal. They take it and put it in bank, man. They have good time with you money and give you nothing. ahahaha
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25 September 2015 fitri
This is the worst airline i know. If not because my com0any bought the ticket i will never fly with.lion air.i already queing infront of the counter 8 am. 2 customer in front of me. And the counter lady was 2 times doing something outside the counter means she leaves the counter. ( consume time ) this is 2015 dont u have phone or walkie talkie ask somebody else to help? Y flight is 09:10 am by 8:25 am.i am in front of the counter and ahe said the is already boarding and she said she will transfer me to next flight at 1. By the time the duty manager come he said is 4 pm ? Is the worst !!!! Experienced eveeeer!!!!
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23 September 2015 Guest
Hello, I am trying to book tickets from Kravi to Bangkok, I tried many time, but I can not finish even first step. It keep saying ,,Travel insurance is not applicable for non Lion Air flights'' what thats mean?
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03 September 2015 Guest
I will not book a Lion Air flight for my family and I again as we booked +4 months in advance and had to cancel booking - Lion Air refused to refund 100% of booking and charged an exorbitant 50% cancellation fee despite us cancelling +4 months before the flight dates. Very unreasonable and despite numerous emails refused to give reasonable justification for such a high fee + 4 months out from the flight dates. Beware as quite unethical/ unreasonable in fee charging - my family and I will never use them again as very poor customer focus/ quite unreasonable.
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14 August 2015 Chris J
My wife and I took Lion Air from Jakarta (CGK) airport to Solo (SOC) few days ago on Flight #JT 0536. Both of us have been travelling using airplane for more than 30 years; only this time we had unpleasant experience. The time we boarded the plane, air-conditioning was not on, just fan, while the plane was sitting on the tarmac in about 90F or about 32C sunny weather. I asked the flight attendant if and when the A/C will be turned on. She mentioned that it will be on the time when the plane is taking off which was another 45 minutes from boarding (about 25 minutes delay). The air in the plane was so stuffy and many people were fanning themselves with anything they could find. After the plane took off, the A/C was still not on. When asked, the flight attendant mentioned that it would be turned on when the plane reached the cruising altitude. Plane was flying with no A/C for about 30 minutes after took off, and when it was turned on it was so low that I still had to fan myself in order to get some air for another 30 minutes until the plane landed. I thought I would not make it to Solo without having to use the oxygen available on board. T