( 1 ) "develops and makes recommendations concerning issues that affect this work
group";
(2) "speaks up and encourages others in this group to
get involved in issues that affect the group";
(3) "communicates
his/her opinions about work issues to others in this group
even if his/her opinion is different and Others in the group
disagree with him/her";
(4) "keeps well informed about issues
where his/her opinion might be useful to this work group";
(5)"gets involved in issues that affect the quality of work life here
in this group"; and
(6) "speaks up in this group with ideas for
new projects or changes in procedures." We used the mean of
the peer ratings to operationalize voice.