People
There are various people groups that play a vital role for the success of Hilton Hotels & Resorts. Broadly, people that have direct implications on Hilton Hotels & Resorts performance can be divided into three categories: customers, employees and suppliers.
Customers represent an important group of people for Hilton Hotels & Resorts for obvious reasons. Generally hotel firms target a wide range of customers from leisure to business travellers, people those are want to eat outside etc. One of the big challenges to the hospitality marketing is satisfying the different mind-set customers. Over a period these customers’ needs and wants will also be changed.
Employees are classified as another group of people that can have tremendous impact on service outcome, and consequently on the level of profitability of Hilton Hotels & Resorts through their performances.
Moreover, Hilton Hotels & Resorts rely on a wide range of suppliers and the performance of people employed by suppliers also might have indirect implications on the performance of the company.