Yesterday was a special day as we also contracted TM to pack 12 wire bonders that we are selling to China.
And yes, there was some misunderstanding from TM about some documents which they said should not happen again.
Now, it is known that OP2 team does not like this vendor very much, and on the contrary likes NLT very much.
The judgment of one supplier being professional and another not professional can be subjective..
We can also find many users that are happy with the service of TM, since several years.
Purchasing does not prefer any supplier, other than the one that is cheaper, for the same work or service..
Having only one supplier is not the best solution for the company.
Thank you for your understanding.