We apologize for the inconvenience you are continuing to experience with "LINE Cookie Run".
We would now like to investigate this issue further, and we would appreciate it if you could provide us with the following information via the inquiry form.
- Please copy the questions listed between the dotted lines below and paste them directly into the inquiry form.
◆Registered LINE account information
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Reason - Unable to enter the game
1) The country you live in:
2) Your LINE registered telephone number:
(including country code, e.g. +66 for Thailand)
3) Your LINE registered Email address:
4) Your LINE ID:
5) Your LINE display name/ nickname:
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Once we receive these details we will look into the issue that you reported, and if we find that a problem exists then we will be sure to fix it promptly.
If we have anything to report we will contact you using this email address, but if you require any further information, please feel free to contact us again via the inquiry form.
Once again, we apologize for any inconvenience caused, and appreciate your kind understanding and continued patience.
Kind regards,
LINE GAME Support
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* This Email was sent from a send-only address.
- Please do not reply to this message.
* Next time, please send your inquiry from the in-game inquiry form.
- You will find the in-game inquiry form in the Help section, which can be accessed via the game's Settings or Options menu.
* If you are unable to open the game app, please contact us using the link below.
http://support.linegame.jp/oplg/en/help/inquiry/
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LINE Corporation. LINE GAME Support
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