The improvement programme will most likely reach success if run as a project using standard project management principles. In this case, the programme co-ordinator will be the project manager. For maximum buy-in from the business, I recommend that the project manager be nominated from the business and not from the HR/training area. The HR/training department will be responsible for a number of tasks, depending on the organisation, and including, for example, revising role descriptions, identifying on-the-job coaches, revising performance incentives and, of course, designing and delivering the training programme. It may also provide a consulting service in the areas of procedure review, setting organisational goals and Personal Action Plans, and programme evaluation. The important point here is that the targets for success are business targets, with the business owning the overall improvement programme in which the training programme is embedded.