Dear Khun Choosak,
We acknowledged receipt of your claim notification with attachment.
At this stage, we would appreciated receiving the followings:-
- Customs entry form
- Map for inspection
- Copy of claim letter sent to Maersk
- As per your product complaint form, it is indicated that only 15 cartons were damaged. Please therefore advise the reason of the whole shipment are clarified as defected.
Dear NZI Marine team,
We refer to the above case.
Your instruction would be much appreciated and in case of our site inspection would be required please confirm if our fee will borne by your good company.
Looking forward to hearing from you.