The expert panel’s feedback is: for personnel, the officers have good
knowledge of public health; for budget, all offices receive the same
budget, even though they face different problems; for bureaucracy, the
work system has low flexibility, which causes delayed communication.
They recommend to reinforce both public relations officers’ and their
superiors’ knowledge and skills in public relations, provide compulsory
training in communication, and allocate funds in response to specific
problems.