Last night, have guest room 526 booking dinner of 22 persons & order a la carte menu
without pre-order. most the food it will be the European kitchen ( hot kitchen )
Then there's have chef staff alone & guest order Red Snapper was a problem with the smell of fish. which need to change until new food items, The guest are dissatisfied that the food slowly.
The Restaurant has call to Chef Ekarat to send chef more to help, and then the food went out faster, But guest still upset, we discount 15% of food & beverage but the guest would not pay service change , we said " Yes" to make the guest feel better and we've already guest I'm sorry guys.