CONSIDERATIONS WHEN SELECTING TRAINING TECHNIQUES
There are a number of training delivery techniques the hospitality industry
may use for the training and development of employees. No single technique
is always best; in fact, the best method will often depend upon the following
circumstances:
* Cost-effectiveness. Hospitality managers must judge the cost of the training
technique in relation to the expected outcome.
* Desired training content. The information that is to be delivered will sometimes
determine the best training technique to utilize.
* Facility. Whether the hospitality operation has space dedicated to training
will often dictate the technique that will work best.
* Trainee and trainer preferences. The preferences and the capabilities of both
the trainee and the trainer need to be considered.
* Learning principles. Not all training techniques incorporate all the learning
principles, but some techniques do come close.
A particular hospitality operation’s circumstances will help to determine the
importance of each of these five factors. For example, cost-effectiveness may be
a minor factor when kitchen staff is being trained on how to react during emergency
fire procedures.
TRAINING METHODS
On-the-job-training, or OJT, is probably one of the most commonly used training
techniques for hospitality industry front-line employee. Sometimes this
method is called job instruction training, or JIT. This type of training is delivered
directly to the employee while on the job. It is effective when used to teach
employees the tasks they need to perform in order to effectively do their jobs.
In this case a trainer, a supervisor, or even a coworker serves as the instructor.
When this training method is properly planned and executed, it is very effective
because it is one of the few training techniques that incorporates each of
the five learning principles. Unfortunately, this method is often botched to the
extent that it is rendered completely useless. We will discuss the reasons for
this in a moment.
CONSIDERATIONS WHEN SELECTING TRAINING TECHNIQUES
There are a number of training delivery techniques the hospitality industry
may use for the training and development of employees. No single technique
is always best; in fact, the best method will often depend upon the following
circumstances:
* Cost-effectiveness. Hospitality managers must judge the cost of the training
technique in relation to the expected outcome.
* Desired training content. The information that is to be delivered will sometimes
determine the best training technique to utilize.
* Facility. Whether the hospitality operation has space dedicated to training
will often dictate the technique that will work best.
* Trainee and trainer preferences. The preferences and the capabilities of both
the trainee and the trainer need to be considered.
* Learning principles. Not all training techniques incorporate all the learning
principles, but some techniques do come close.
A particular hospitality operation’s circumstances will help to determine the
importance of each of these five factors. For example, cost-effectiveness may be
a minor factor when kitchen staff is being trained on how to react during emergency
fire procedures.
TRAINING METHODS
On-the-job-training, or OJT, is probably one of the most commonly used training
techniques for hospitality industry front-line employee. Sometimes this
method is called job instruction training, or JIT. This type of training is delivered
directly to the employee while on the job. It is effective when used to teach
employees the tasks they need to perform in order to effectively do their jobs.
In this case a trainer, a supervisor, or even a coworker serves as the instructor.
When this training method is properly planned and executed, it is very effective
because it is one of the few training techniques that incorporates each of
the five learning principles. Unfortunately, this method is often botched to the
extent that it is rendered completely useless. We will discuss the reasons for
this in a moment.
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