Any change initially produces uncertainty for most of those affected by it. Which is why it is important to get staff involved in the process as soon as possible and communicate it to them clearly. Those affected by the change process should be turned into participants in it. This will also mean it is their project and they will become more willing to collaborate on producing innovations. If employees are excluded or ignored, this often leads to obstructive attitudes, parallel project handling, the withholding of information, compartmentalised thinking and unjustified criticism of established solutions. The result is usually the second or third best solution is adopted. Sometimes projects also fail due to internal resistance. The fact that employees play an outstanding role in the success of cost reduction programmes is also a key feature of the pan-European Sustainability of Cost Reduction Processes study by Expense Reduction Analysts and the EBS Business School