Please confirm us this point.
We need to understand the following:
Is the customer asking to downgrade the user they need to 30 users?
Or they are renewing the service with just 30 users?
Or they are asking to “Add On” 30 new users? - for this we need to ensure that all the end dates are the same
If they are asking to add on 30 users then the existing user services will need to be renewed in accordance to the following dates but the end date for all needs to be the same
50 Qty Exp in 10 Jun 2015 – start date would then be 11 Jun 2015
50 Qty Exp in 31 Aug 2015 – start date 1 Sept 2015
Add on 30 new user – start date to be determined
If all users have “stopped using” since the expired date stated, then a setup fee is needed
Let me know if you have further questions