Section Three: “Recalculating” Directions: Evaluating
the Effectiveness of Leadership
Coaching 317
12. Evaluating the Effectiveness of Coaching: A Focus on
Stakeholders, Criteria, and Data Collection Methods 319
Katherine Ely and Stephen J. Zaccaro
13. Evaluating the ROI of Coaching: Telling a Story,
Not Just Producing a Number 351
Merrill C. Anderson
14. The Coaching Impact Study™: A Case Study in
Successful Evaluation 369
Derek Steinbrenner and Barry Schlosser
15. What Clients Want: Coaching in
Organizational Context 401
Douglas Riddle and Natalie Pothier
16. New Directions: Perspective on Current and
Future Leadership Coaching Issues 431