addressing the needs of people with chronic conditions.5
The current health care system does a much better job of
responding to patients with acute conditions and is poorly
designed to provide ongoing care to people with chronic conditions,
a phenomenon that Wagner et al. at the MacColl Institute for
Healthcare Innovation call the “tyranny of the urgent.”9
Two very distinct methods10 have emerged over the years to
address the management of chronic care: one method used by
third-party payers is often called “disease management” and the
other method ordinarily led by providers emerges from Wagner’s
“Chronic Care Model.”11
Third-party disease management is ordinarily conducted by
disease management vendors or more sophisticated health plans
that focus on identifying chronically ill patients and by communicating
with them frequently to help them self-manage their conditions
and avert more serious problems, which could result in
unnecessary interventions and avoidable hospitalizations.12
The Chronic Care Model, developed in the 1990s by Wagner et
al. at the MacColl Institute for Healthcare Innovation, calls for a
system of care involving:
• Productive interactions between informed, activated patients,
and a prepared practice team;
• Self-management support that empowers patients to take
greater responsibility for their own health;
• Delivery system design that requires clarifying roles and tasks
to ensure the patient gets the care that is determined to be
needed, that all those who take care of a patient have centralized,
up-to-date information about the patient’s status, and that
follow-up is part of standard procedure;
• Decision support tools that assist with ensuring that treatment
decisions are made based on guidelines, which are accessible
and integrated into the day-to-day practice;
• Clinical information systems that track the care of individual
patients as well as populations;
addressing the needs of people with chronic conditions.5The current health care system does a much better job ofresponding to patients with acute conditions and is poorlydesigned to provide ongoing care to people with chronic conditions,a phenomenon that Wagner et al. at the MacColl Institute forHealthcare Innovation call the “tyranny of the urgent.”9Two very distinct methods10 have emerged over the years toaddress the management of chronic care: one method used bythird-party payers is often called “disease management” and theother method ordinarily led by providers emerges from Wagner’s“Chronic Care Model.”11Third-party disease management is ordinarily conducted bydisease management vendors or more sophisticated health plansthat focus on identifying chronically ill patients and by communicatingwith them frequently to help them self-manage their conditionsand avert more serious problems, which could result inunnecessary interventions and avoidable hospitalizations.12The Chronic Care Model, developed in the 1990s by Wagner etal. at the MacColl Institute for Healthcare Innovation, calls for asystem of care involving:• Productive interactions between informed, activated patients,and a prepared practice team;• Self-management support that empowers patients to takegreater responsibility for their own health;• Delivery system design that requires clarifying roles and tasksให้ผู้ป่วยได้รับการดูแลที่กำหนดจำเป็น ว่า บรรดาผู้ดูแลผู้ป่วยที่มีส่วนกลางข้อมูลล่าสุดเกี่ยวกับสถานะของผู้ป่วย และที่ติดตามผลเป็นส่วนหนึ่งของกระบวนการมาตรฐานเครื่องมือสนับสนุนการตัดสินใจ•ที่ช่วยรักษาที่มั่นใจตัดสินใจถูกสร้างขึ้นตามแนวทาง ซึ่งสามารถเข้าถึงได้และบูรณาการสู่การปฏิบัติประจำวัน•ระบบสารสนเทศที่ติดตามดูแลของแต่ละบุคคลผู้ป่วยรวมทั้งประชากร
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