Consumers are more likely to purchase
well-known brand products with a
positive brand image because a brand with a
more positive image does have the effect of
lowering consumers’ perceived risks (Olaru, 2008) or increasing consumers’ perceived
value (Ravald and Grönroos, 1996;
Aghekyan et al., 2012; Ghorbani et al, 2014).
Understanding a customer’s value position
is an important management issue for
improving customer service delivery
(Ravald and Grönroos, 1996; Lindgreen and
Wyndstra, 2005). Evans (2002) suggests
organizations attempt to maintain and
promote customer value continuously for
increasing customers’ (re)purchase
motivation.