Manage Returns Better and Improve Customer Experience
Turn your returns process into a competitive advantage with the help of an industry leader--serve your customers better and create value with streamlined returns management and reverse logistics through UPS.
With UPS Returns, you gain greater control and visibility, so you're never surprised by an incoming return shipment. That perspective can increase your efficiency, let you react more quickly, and positively impact your bottom line. Your customers expect reliable returns, and meeting their needs can increase their loyalty to your business.
UPS Returns can help you:
Ensure compliance by controlling speed and cost of inbound shipments
Minimize mistaken return shipments to the wrong warehouses or repair centers
Create and deliver commercial invoices with return labels to international customers
Forecast volume and adjust staffing around inbound returns
Link shipment information directly into your customer service or warehouse operations
Maximize fast recovery of high-value goods, before they become obsolete
Your company is not billed for the transportation of a UPS Returns package until it is delivered.