. Although public libraries do offer inductions and training courses, many of
these IL enhancing activities happen on an informal basis. This appears to contravene the school
of thought that IL requires formal training. However, intrinsic to IL is the notion of lifelong learning;
different people require different forms and levels of IL support. Public libraries cater to all strata of
society, and must therefore be versatile in the forms of IL enabling activities they provide, as the
following case studies illustrate.