Gutierrez and Wang reported that students felt they learn better from a human instructor than from an online tutorial (209). It is critical for librarians to explore strategies for increasing the comfort level of students who are participating in online instruction sessions. Perhaps requesting class time from the professor or creating a video for online courses to introduce the librarian could help ease the anxiety of first year students. In either case, having the professor provide contact information for the librarian is valuable. Kop, Fournier and Mak, reporting on a study with MOOCs (massive open online courses), mention that online learners are engaged if they feel comfortable, trusted, valued and can interact with other learners and instructors (88). Strategies for assisting students are needed, especially for those students who are working on the online library assignments in the evenings or on weekends. Librarians also need to develop creative ways for encouraging students to work in pairs or groups in online and blended environments. Chickering and Gamson (5) discuss the importance of collaborative learning as an important factor for deep learning. One common strategy is to design instruction such that students work in pairs or in groups.