4)the e-learning instructor must be able to advise learners when they encounter academic and personal problems during their studies. The instructor has to acknowledge the problems and in some cases, address them. For personal problems the learner should be referred to a professional counselor. One of the key competencies for training instructors is deciding when to help a learner with a problem and when to refer the learner for professional help. 5) The e-learning instructor must interpret learners' academic problems and provide resolutions. This implies that the instructor has the expertise to solve content problems. The instructor solves these problems by staying current in the field, interpreting learners questions, communicating at the level of the learner, providing remedial activities, and following up on help provided. Interaction with learners requires good oral and written communication skills E-learning instructors are required to develop and re vise courses on an ongoing basis. Part of the tutoring process is to provide written feedback. The instructor needs good listening skills to understand what the learner is saying in order to respond appropriately. A training program for e-learning instructors must include effective listening skills. As part of the tutoring and coaching process, the instructor needs to know how to ask questions to elicit information from learners and to diagnose their problems. 6)Instructors must be trained in using e-learning technologies to develop and deliver learning materials This is critical, as the instructor must model proper use of the technologies for the learners. Instructors should be patient, project a positive image, enjoy working with learners, and be a good role model.